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Coordinator Training 

Please contact the chief-cord if you are interested in training to be a co-ordinator for Freewheelers EVS and they will arrange a training session for you with an experienced coordinator. Email:

The Training will cover the following key areas:-

( All relevant documents will be emailed to you before the training so that you can read through them to get an understanding of what’s involved.) A more detailed understanding of what the Co-ordinator role is about A copy of the co-ord handbook with lots of useful reference material Geography of the patch Contact with Riders Duty of care  (two way with riders) Specific arrangements with hospitals ie central pickup points Handovers with other groups Air Ambulance requirements Milk box / pit stop locations How to track the jobs on your co-ord record sheet How to log on to the various systems used  (Net telco, Fleetio, Scorpion S And when to use them Opportunity to shadow a co-ord when on duty to practise taking calls and see how it works in reality What to do when handing over to the next co-ord What to do with your co-ord records At the end of the training you will be given a complete Co-ord training pack with reference material, As a new Coordinator you will be allocated an experienced Coordinator (mentor) to assist you during your first few shifts. They will be available to help you with any problems that arise.

The Coordinator Role 

  • Coordinators are the public face of Freewheelers EVS – both to our users and our volunteer riders.
  • As a coordinator you are in a team partnership with the rider to make best use of the charity’s time and resources. Thinking of coordinating in this way helps to identify the information and support the riders.
  • The coordinator is the first point of contact for calls coming in, and it is up to the coordinator to decide what calls to take and who to pass them onto.


  • The elements of the role are as follows
    • Assess riders’ fitness to ride. Work with riders to maximise their safety
    • Be the initial point of contact for Freewheelers EVS charity service users, riders and other Blood bike groups for the duration of a shift.
    • Project a professional and positive image of the charity to service users and the public.
    • Be aware of rider ‘fatigue’ / time on duty.  Where appropriate summon assistance using the off rota riders or advising callers of a delay / cancellation of a job
    • Assess and log job requests and allocate to the most appropriate resource from within the charity.
    • Give detailed information on pick up and destination location, navigation, traffic and information, contact with service users, etc.
    • Identify and mitigate hazardous consignments. (Un3373)
    • Limit mileage & through best use of bikes available hence costs to the Charity
    • Liaise with the Incident Manager in the case of any incidents, or with the Bike Maintenance Officer team for other bike related issues.
    • Seek advice and support from within the charity as required. Escalate issues to one or more committee member when appropriate (in your judgement. Better too much communication than too little).
    • Prepare a handover summary status for the next coordinator.

 Prepare a shift report including call log and send to the Chief Coord at the end of the shift and send job call record sheets to the statistics officer.

And finally if you haven’t done coordinating before give it a go, you might enjoy it….

Mandatory Training for safe handling of blood and infectious substances

All Freewheelers volunteers – riders and coordinators – must complete the following mandatory training course on the safe handling of blood products and infectious substances. The training material should be read and understood when joining Freewheelers and at 2-yearly intervals thereafter. The renewal is linked to the member’s ID card and the Annual Return. You will be sent a list of multiple-choice questions by the membership secretary when you join and when you need to renew. 

  • New members should email their answers, when requested to,
  • Existing members should include their answers in their Annual Return at their 2-yearly renewal.

 Mandatory GMP and safe handling training course can be downloaded here or from the downloads section of the website It is a legal requirement that all biological samples are carried in approved containers marked with the UN3373 diamond. Riders are responsible for ensuring this whether using our containers or those provided by the hospital. This applies whether using the Charity’s vehicles or private vehicles when making deliveries Coordinators should confirm this with the rider before they use non-charity vehicles.