To use our service please call: 0300 800 1907

Mon – Thurs (7pm – 7 am)    Weekends 24/7 (Fri 7pm – Mon 7am)

Coordinator Information

The key information for a Coordinator is detailed on this page. Additional supporting information can be found on the Coordinator Information sub menu pages (accessed from this page)

The Operational menu option has a number of sub sections that may be helpful to a coordinator during a shift. It includes information regarding the rota, bike handover, hospital locations, other blood bike groups and coord handover information

Before a shift starts

  • The riders allocated to your shift are detailed on the rota calendar. Select your shift by clicking on the shift number (highlighted in blue on the date the shift starts). This will drill down to a list of the riders, their phone numbers and a map of their home locations
  • Prepare job record blank sheets or verify availability of other preferred recording tools PC / smart phone/ etc. according to preference.
  • Set the 0300 Freewheelers contact number call divert to your preferred number. (The 0300 800 1907 number is the only one you have to transfer.)
  • Note details of riders listed on rota for the shift, especially contact details and “in case of emergency” contacts.
  • Confirm riders’ preferred contact option by e.g. sending a text to their mobile. Some riders prefer to be called on their land line when at home.
  • Before allocating jobs ensure that the rider has submitted a bike handover check report successfully to the web site.
  • Establish allocation and whereabouts of bikes (for tracker use plus what ‘spare’ bikes and riders are available if needed)

During a shift 

  • Ensure riders are fit to ride and monitor their workload and safety.
  • Use off rota volunteer riders as alternative or additional resource if required.
  • Record all job requests (including declined etc).
  • Assess job requests for suitability and reject (tactfully!) those outside our scope.
  • Identify hazardous or delicate jobs and note any special handling requirements.
  • Establish the true urgency of calls and prioritise accordingly.
  • Determine which bike is most appropriate to take the job and allocate accordingly.
  • Monitor Job progress.
  • Communicate with customers, riders and other Bloodbike groups as necessary.
  • Generally resolve any issues arising during the shift. Escalate as necessary.
  • Log and ensure any bike incidents, such as static drops, are reported to the bike maintenance office. Inspection and resolution of any safety related issue can be addressed before the bike is passed to another member. This is to manage safety risks, not for apportioning blame.